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U2/Mumford & Sons ticket-holders offered compensation for B.C. Place lineup fiasco

B.C. Place and Ticketmaster are offering a measure of compensation to U2 concertgoers who found themselves snarled in lineups for general-admission access that caused them to miss the event’s opening act, Mumford & Sons, on May 12.

Attendees who registered complaints are receiving $50 gift cards from Ticketmaster for each ticket bought and B.C. Place is offering free admission to either a Vancouver Whitecaps or B.C. Lions game, with a $20 food and beverage voucher for each ticket.

“B.C. Place is dedicated to delivering excellent customer service at every event, and we acknowledge that on this occasion we let you down,” reads an email spelling out the offer sent to one of the attendees, which said Ticketmaster will start sending out the gift cards on July 10.

B.C. Place didn’t immediately respond to Postmedia News attempts to reach an official, but three attendees confirmed with a reporter that they had received the email.

“It’s not a horrible offer,” said Justin Johnson, who had travelled to Vancouver from Philadelphia for the concert, in a twitter exchange with a reporter. For him, the general-admission tickets cost $70 each, so “taking the $50 each to put it behind us is probably worth it at this point,” though the rest of the offer might not help him.

Johnson said he and his girlfriend, Victoria Chan, wound up spending about three hours in line and missed the opening act before getting in just in time to see U2.

“Settlement or not, B.C. Place has a blemish on (its) reputation going forward,” Johnson said.

General-admission ticket-holders to the May 12 concert, the kickoff for U2’s much-anticipated Joshua Tree 30th-anniversary world tour, found themselves backed-up in a confusing lineup behind the security check. B.C. Place officials blamed the foulup on the credit-card entry system that Ticketmaster was using for the event, which required ticket-holders to present the credit card used to buy tickets and present ID to verify the purchase, rather than scan physical tickets.

Stadium spokesman Duncan Blomfield said in May that while the ticketing system wasn’t new, the U2 concert was the biggest event it had been used for. According to news reports, Ticketmaster ran into problems with the paperless system in 2016 at an Adele concert in Toronto.

More to come.

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